At Bloom & Petal, we take immense pride in the quality and freshness of our flowers and plants. We carefully select each stem and meticulously craft our arrangements to ensure they meet our high standards before they leave our shop. We stand behind our products with our freshness guarantees and are committed to your complete satisfaction.
We guarantee the freshness of our cut flower arrangements for 7 days from the date of delivery. If your flowers don't maintain their beauty for at least 7 days with proper care, we will make it right.
Our living plants and terrariums are guaranteed to remain healthy for 30 days from the date of delivery with proper care. If your plant shows signs of decline within this period despite following our care instructions, we will replace it or issue a refund.
Note: These guarantees apply only when proper care instructions have been followed and do not cover damage resulting from improper handling, extreme weather conditions, or intentional abuse.
If your order arrives damaged or significantly different from what was ordered, please contact us within 24 hours of delivery. To help us resolve the issue quickly, please include:
If quality issues arise within our guarantee period (7 days for cut flowers, 30 days for plants), please contact us promptly with:
If your order was not delivered as scheduled, please contact our customer service team immediately. We will track your order and resolve the issue as quickly as possible.
When a problem occurs with your order, we may offer one of the following solutions based on the specific circumstances:
Our goal is to find the solution that best addresses your specific situation and ensures your complete satisfaction.
Orders may be cancelled with a full refund if the request is received:
Once we have begun preparing your arrangement, cancellation may not be possible as fresh flowers have already been allocated to your order. In these cases:
To cancel an order, please contact our customer service team immediately by phone at +50984586547 or by email at [email protected]. Please include your order number and the reason for cancellation.
When a refund is issued, please be aware of the following timeline:
For wedding and special event orders, please refer to your event contract for the specific terms regarding deposits, payments, changes, and cancellations, as these may differ from our standard refund policy.
Special event orders typically have the following conditions:
For flower subscription services:
If a delivery is refused by the recipient for reasons not related to the quality or condition of the product, the following may apply:
If delivery cannot be completed due to incorrect address information provided by the customer, we will attempt to contact you for clarification. Additional delivery attempts may incur an extra delivery charge.
If you have questions about our refund policy or need to request a refund, please contact our customer service team:
Phone: +50984586547This policy does not affect your statutory rights as a consumer. Our refund policy complies with consumer protection laws in Japan and is designed to provide fair and reasonable remedies when problems occur.
